More Computer Troubles

My lovely lemon of a laptop broke. Again. The left hinge broke, and the monitor screen split away from the backing. It's tax season, I have work to do, I'm mad. I called HP, and after all the voice messages led me to enter my product number, it tells me there is a special hotline for people with my model . . . a left hinge hotline. I backed up just in case, and shipped it away to be repaired. It came back in four days and I was jubilant! BUT the jerks restored the operating system to the factory settings. I had to re-install every program and printer, and all the data. For a broken hinge! I'm still sorting it all out. HP Jerks.